Customer FAQ’s

By taking our short survey, we start to get an idea of what devices/appliances may be using the most energy in your home. Then we prove it (and by how much) by installing an energy monitoring device in your home. Purchase the energy monitoring device from us and we'll install it and help you setup the app on your phone. You'll be able to see what circuits are using the most energy and by how much. Afterwards, we provide solutions/quotes to help lower your energy costs. If you are still interested in lowering your energy costs further, we put together a detailed quote for a solar system.

That is up to you, but battery storage solutions do add a considerable amount to the overall price of a solar system. There is also a large disconnect between customer desires/expectations and what can really be powered during a blackout or how much can you really save using battery power when it is not sunny (ex. at night).

Most battery storage solutions do not provide power to your whole house, but rather a critical loads panel, or certain circuits (usually not your A/C or larger appliances). We recommend to start with a solar system without a battery storage solution at first, then add one later if required.

No, solar systems in our region of the US, will produce considerably less energy during the winter months. Your system will not produce the same amount of energy in Dec as it will in June.

Excess energy that is not consumed by your house during the "sunny" part of the day, goes back to the grid (electrical company) if you do not have a battery storage solution. What happens to that? It depends if your electrical company does "net metering 1 to 1 credits", or "net billing, sometimes termed" which are not 1 to 1 credits. Almost all Indiana electrical companies have switched to net billing, or will soon. AEP will no longer honor new net metering contracts past June 2022. Net billing allows the electrical company to charge you 9 cents per kWh for example, but only pay you 4 cents per kWh produced. This can increase your return on investment (ROI) if not explained before you get a solar system. For example your solar system produces 1200kWh per month and your house consumed 600kWh. This means that you still pay for 600kWh of energy at 9 cents per kWh ($54), but they are only paying you 4 cents per kWh for the 600kWh you produced in excess ($24). We show you this in each quote we create, we know our customers do not like surprises and appreciate the up front details, sometimes left out by the other guys.

Yes, we work on all types of solar systems, even if we didnt install it. We understand that a lot of solar installers have went out of business around the area and people need someone reliable and knowledgable help them with their questions and/or issues.